Policies and Procedures
Here’s the boring, but necessary part
Please allow 48 hours to cancel or alter any appointments to avoid a 50% charge
We will take a deposit of approximately 50% of the appointment value at the time of booking. If the appointment is altered or canceled less than 48 hours prior we will retain this deposit. This is to help to protect the business and our stylists income. If we are given more than 48 hours we will move the deposit to your next appointment or offer a full refund
To cancel please email castlegate@khhair.Co.uk or call the salon on 0115 9472332. Social media messages and voice messages will not be accepted for cancellations (we are sometime not available to take these messages of out of salon hours)
We offer free consultations with our stylists where we can discuss your hair goals and perform any strand or skin test necessary
Whilst all our team take every precaution possible to protect your clothing and care for your jewellery we recommend the removal of articles that may be damaged. Occasionally clothing may get damaged with colour etc. whilst we do our best to protect this it is not our responsibility if there is any damage. Please consider the clothing you wear to the salon especially if having a colour service .. we don’t want to cause any damage to your treasured items!
In the very rare instance you are not happy with your hair or service please let us know. We can’t help you if we are unaware.
Either email firstname.lastname@example.org or call the salon on 0115 9472332. We want to make sure you love your hair and if you need any further advice or help we are happy to offer this with the stylist that performed your service
Either way any issues must be raised within 7 days of the initial appointment. You will usually be invited back to the salon to chat through your concerns without any embarrassment and find a way to make sure you are completely satisfied.
Please do not attend a different salon or hair stylist to alter anything you’re not happy with. We then can’t help you with any issues going forward.
We hope your love your hair as much as we love making it look amazing
KH Hair Nottingham xxx